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Unveiling the Art of Mystery Shopping: The basics of a successful telephone and in-person mystery shop in Ontario

  • 27 December 2023
  • 10:00 AM - 11:00 AM
  • zoom

Unveiling the Art of Mystery Shopping: The basics of a successful telephone and in-person mystery shop in Ontario

Presented by Jeffrey Crowley

In this webinar, we delve into the world of mystery shop investigations, equipping both novice and seasoned investigators with essential knowledge and strategies for success.

The topics covered during the webinar will include:

1. Understanding the Basics of Mystery ShopsExplore the concepts behind mystery shops, unraveling their significance, and their role within the investigative landscape. Gain insights into the purpose, methodologies, and various types of mystery shops employed in diverse industries.

2. Preparation for a Mystery Shop Investigation: Delve into the preparation required before embarking on a mystery shop investigation.

3. Conducting Telephone vs. In-Person Mystery Shops: Examine the nuances between conducting telephone and in-person mystery shops. Understand the distinct approaches, challenges, and best practices for each method, allowing investigators to adapt and excel in both scenarios.

This webinar aims to equip attendees with a basic understanding of mystery shop investigations, from foundational concepts to practical execution strategies.

Jeffrey is a licensed Private Investigator, a Certified International Investigator, and is presently the Director of Marketing for the CPIO.  He currently operates a private investigation agency in the GTA and has nearly 10 years of experience conducting a wide variety of investigations, including; surveillance, corporate investigations, intellectual property investigations, and international child abduction investigations. Prior to becoming a private investigator, Jeffrey held careers in the insurance industry as both an Accident Benefits Adjuster and Plaintiff Law Clerk.


The Council of Professional Investigators of Ontario (CPIO) is dedicated to the representation of the profession of Private Investigators in the Province of Ontario, through the development and application of industry training, professional standards, and code of ethics.


24-155 East Beaver Creek Road, Ste 166, Richmond Hill, ON, L4B 2N1


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